Terms of Service · ContrSign

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between ContrSign, Inc. ("we", "us", "our") and the person or entity ("you", "Customer") who registers for, accesses, or uses our hosted customer relationship management platform and related services (collectively, the "Service"). By clicking "I agree", signing up, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility & Account

You must be at least 18 years old and have legal authority to enter into contracts on behalf of yourself or the entity you represent. You agree to provide accurate registration information (including business name, mailing address, and phone number) and to keep it current. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3. The Service

The Service is a software-as-a-service application for home-services contractors. We grant you a non-exclusive, non-transferable, revocable license to use the Service during the term of these Terms, subject to your compliance herewith. We may update, modify, or discontinue features at our discretion; we will use commercially reasonable efforts to notify you in advance of material changes.

4. Subscription, Trial & Billing

Free trial. New customers receive a 14-day free trial. No credit card is required to begin.
Subscription fees. After the trial, subscription fees are billed per active location at the rates stated on our pricing page or in your order form. Adding or removing locations is prorated automatically by our payment processor.
Annual billing. Annual subscriptions are billed once a year at a 10% discount off the equivalent monthly total.
Taxes. Fees do not include taxes. You are responsible for all sales, use, VAT, or similar taxes, except taxes on our net income.
Late or failed payment. If a payment fails, we may suspend or restrict your access until the balance is paid. Repeated non-payment may result in termination and data deletion as described below.

5. Customer Data & Ownership

You retain all rights, title, and interest in the data you upload, store, or generate using the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and display Customer Data solely as needed to provide the Service. You are responsible for the accuracy, legality, and right to use Customer Data, including any personal information of your employees, customers, or third parties.

6. Data Backup, Retention & Loss

Backups. We maintain commercially reasonable backups of the production database, performed at least daily. Backup frequency, retention windows, and recovery point objectives may change as the Service evolves.
No guarantee of completeness. While we use industry-standard measures to safeguard Customer Data, we cannot and do not guarantee against data loss. Hardware failures, software bugs, third-party outages, user error, security incidents, and acts of God may result in partial or total loss of Customer Data.
Your responsibility to export. You are responsible for maintaining your own copies of Customer Data critical to your business. The Service provides CSV export and API access for this purpose; you should export on a schedule that matches your tolerance for loss.
Retention after termination. Following termination or cancellation, we will retain Customer Data for a grace period of at least 90 days during which you may request export or reinstatement. After the grace period, we may permanently delete Customer Data. You may request earlier deletion in writing.
Limitation. Our liability for any loss, corruption, or unavailability of Customer Data is limited as set forth in Section 13.

7. Tracking, Cookies & Analytics

What we collect. When you or your team use the Service, we automatically collect technical information including IP address, browser type and version, operating system, device identifiers, pages viewed, features used, timestamps, referring URLs, and error logs. We also record an audit log of actions taken within your tenant (e.g., who created a contract, when a payment was applied).
Cookies and similar technologies. We use first-party cookies and local storage to keep you signed in, remember your preferences (such as which tenant or location you last viewed), and protect the Service against fraud or abuse. We use a limited number of third-party cookies from service providers strictly necessary to operate the Service (e.g., authentication providers, payment processors).
No behavioral advertising. We do not sell Customer Data. We do not use Customer Data to target advertising and we do not place advertising trackers inside the authenticated application.
Public share pages. Public share links (estimates, contracts, invoices) record only the view count, whether the page was scrolled to completion, and — at the moment of signing — the signer's IP and browser user-agent for audit purposes. These pages do not run third-party trackers.
AI usage. Optional AI features send the relevant portions of your data to our model provider under a zero-retention agreement. You may disable AI features at any time from the dashboard.
"Do Not Track" signals. Because there is no industry consensus on how to interpret browser Do Not Track signals, we do not currently respond to them. We instead provide the explicit choices described in our Privacy Policy.

8. Privacy & State-Specific Rights

Our Privacy Policy describes how we collect, use, and disclose personal information. By accepting these Terms you also accept the Privacy Policy. In addition, the following rights are available to residents of certain U.S. states. To exercise any right, contact us at the email listed in Section 17.

California (CCPA / CPRA). Right to know, right to delete, right to correct, right to opt out of "sale" or "sharing" of personal information (we do not sell or share for cross-context behavioral advertising), right to limit use of sensitive personal information, and the right to be free from retaliation.
Virginia (VCDPA). Right to confirm, access, correct, delete, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling.
Colorado (CDPA). Same rights as VCDPA, plus the right to appeal a refusal.
Connecticut (CTDPA). Same rights as CDPA.
Utah (UCPA). Right to access, delete, portability, and opt out of sale and targeted advertising.
Texas (TDPSA). Right to access, correct, delete, portability, and opt out of sale, targeted advertising, and profiling.
Oregon (OCPA). Right to access, correct, delete, portability, opt out of sale/targeted advertising/profiling, and a list of third parties to whom personal data was disclosed.
Delaware (DPDPA), Tennessee (TIPA), Iowa (ICDPA), Indiana (IDPA), Montana (MCDPA), Minnesota (MCDPA), New Hampshire, New Jersey, Maryland, Rhode Island, Kentucky, and other states with comprehensive privacy statutes: equivalent or substantially similar rights apply. The latest list of states whose laws are in force is maintained in our Privacy Policy.
Authorized agents. You may designate an authorized agent to submit requests on your behalf, subject to verification.
Children. The Service is not directed to children under 16. We do not knowingly collect personal information from children.

9. Acceptable Use

You will not, and will not permit anyone to: (a) reverse engineer, decompile, or attempt to derive the source code of the Service except as permitted by law; (b) interfere with or disrupt the integrity or performance of the Service; (c) use the Service to send spam, malware, or any unlawful, infringing, harassing, or deceptive content; (d) attempt to gain unauthorized access to any portion of the Service or related systems; (e) use the Service to violate any applicable law including TCPA, CAN-SPAM, FCRA, FDCPA, GLBA, HIPAA (the Service is not a HIPAA Business Associate), or any state debt-collection or consumer-protection statute; or (f) resell or sublicense the Service without our written consent.

10. Customer Communications & Consent

If you use the Service's calling, SMS, or email features to contact your own customers, you represent and warrant that you have obtained all required prior express consent (including under the Telephone Consumer Protection Act and analogous state laws), that you maintain accurate suppression and do-not-call lists, and that you honor revocation of consent promptly. You will indemnify us for any third-party claims arising from your communications.

11. Third-Party Services

The Service integrates with third-party services such as Twilio, Stripe, Square, Google Workspace, and others ("Third-Party Services"). Your use of Third-Party Services is governed by their own terms and privacy policies. We are not responsible for, and disclaim all liability arising from, Third-Party Services.

12. Security

We implement administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit and at rest, role-based access controls, and security logging. No security measure is perfect. You agree to use strong, unique passwords; enable multi-factor authentication where available; promptly report any suspected unauthorized access; and not share credentials.

13. Disclaimers & Limitation of Liability

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF DATA LOSS.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES; THE LIMITATIONS ABOVE APPLY ONLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Indemnification

You will defend, indemnify, and hold us and our officers, employees, and agents harmless from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) Customer Data, (b) your use of the Service in violation of these Terms or applicable law, (c) communications you send through the Service, or (d) your customers' use of materials you produce with the Service.

15. Term & Termination

These Terms remain in effect until terminated. You may cancel at any time from the billing settings page; cancellation takes effect at the end of the current paid period. We may suspend or terminate your access (a) for material breach, (b) for non-payment, (c) if required by law, or (d) on notice for any reason. Sections that by their nature should survive termination will survive (including Sections 5, 6, 7, 13, 14, and 16–18).

16. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights.

Except for claims for injunctive relief related to intellectual property, the parties agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in the county in which our principal offices are located or by video conference at your option. THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. If the class-action waiver is held unenforceable as to any claim, that claim alone shall proceed in court, with all other claims still subject to arbitration.

Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to the email address in Section 17. Opting out does not affect any other portion of these Terms.

Small-claims carve-out. Either party may bring an individual claim in small-claims court if eligible.

State-specific notes. Where state law (including, for example, California's McGill rule for public-injunctive relief) prohibits enforcement of an arbitration term, that prohibition shall control to the extent required by law and the remainder of this Section shall continue in effect.

17. Governing Law & Notices

These Terms are governed by the laws of the State of [insert state], without regard to its conflict-of-laws principles. Notices to us must be sent to legal@contrsign.com. Notices to you may be sent to the email on file with your account or posted within the Service.

18. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will prompt you to review and re-accept the updated Terms before continuing to use the Service. Non-material changes (such as typo fixes) take effect immediately on posting. You may review the current Terms at any time from the footer of any page. Your continued use of the Service after a non-material change constitutes acceptance of that change.

19. Miscellaneous

These Terms, together with our Privacy Policy and any order form you sign, constitute the entire agreement between the parties and supersede all prior agreements on the subject. If any provision is held unenforceable, the remainder will continue in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. The relationship between the parties is that of independent contractors.

Last reviewed by counsel: not yet. This document is template starter content provided by your software platform. It is not legal advice. You should have it reviewed and customized by qualified counsel familiar with your jurisdiction and business before relying on it.